Customer Service

Web Orders

Web orders are made-to-order. Orders can take up to 2 weeks depending on availability for the purchased item/s. If you ordered more than one item, you may receive partial deliveries. 

Return Policy will accept items for store credit only within 21 days of purchase. Item must be returned in new and resaleable condition. Sale items are non-returnable. Exchanges will be subject to shipping charges. Once your return is processed, you will receive a credit via email. Please note that we can not refund shipping charges on returned items. Items received as gifts may be exchanged for another item of equal or greater value. 

Repair Policy

We will repair any jewelry design purchased through Items purchased through other retailers must be returned for repair to the store where the item was purchased. Please email and request a repair tracking number (RTN).
Repair policy:

Less than 1 year is FREE

Over 1 year is subject to repair fee. 

Product Care

Examine your jewelry periodically to make sure that all settings, clasps, and prongs are secure. Use either a nonabrasive jewelry cleaner, or a cleaning solution of mild dish soap and warm water. Dip the jewelry in the cleaner or cleaning solution. Use a soft toothbrush to gently loosen any dirt. Rinse in warm running water and buff dry with a soft, lint free cloth until it is shiny. At the time of purchase, all Jeux De Vie Jewelry is wrapped in a protective box, case and tarnish- resistant pouch. Between wearings, we recommend that you place it back in its original case or suitably lined pouch.